Customer complaints, tickets, and CAPA records – every issue starts as a message someone has to read. Microbrains reads it, matches it to the right order and batch in your systems, and hands your service team a draft resolution to confirm instead of a ticket to research from scratch.
Sovereign AI
Certified SAP Partner
Trained for the industry
Human in the loop
Runs on-prem or in EU data centres
Discover our service use cases with ready-to-start templates.
Reads every incoming customer request from mailbox, portal or call transcript, matches it to the customer and order in SAP, and routes a pre-filled ticket to the right team.
Turns quality complaints into pre-filled SAP QM notifications, builds the batch traceability dossier, and drafts the 8D report — tracking every CAPA deadline until closure.
Identifies the machine by serial number, pulls warranty and service history from SAP, suggests the likely fix, and creates the service order when a site visit is needed.
Proposes the right resolution for accepted complaints and returns, prepares the return order or credit memo request in SAP, and routes it for approval by amount.
Answers routine customer requests by checking delivery status in SAP and pulling the right batch certificate or data sheet from your DMS – sent automatically or after one-click approval.
Customer data, order data and batch history never leave your control.
The agent triages and drafts the resolution. Confirming and routing stays your call.
Sovereign models, trained under democratic values. No customer data used for training.
Most of the time spent on a ticket goes into finding the order and batch, not solving the issue. Automating that lookup turns hours of searching into a resolution draft ready to confirm.
A ticket sitting unread in a shared inbox is a customer quietly losing patience. Automated intake means every ticket is read and classified the moment it arrives.
Order history, batch references and resolution steps get linked automatically, wherever they live. So nothing has to be reconstructed by hand if a case comes back or escalates.
Built for subject matter experts – not developers. Nobody knows your processes better than you. If you can describe a workflow, you can build it! Rest assured, our experts are available at any time.
Run Microbrains on your own infrastructure or in a European cloud: on-prem, private cloud, or fully air-gapped. Every agent action, decision, and system interaction is traced end to end, with a human in the loop wherever a decision carries real consequences. European-built, European-owned.
Powered by truly Sovereign European AI models.
Human-in-the-loop checkpoints and escalation paths
Full audit trail for every agent action
European ownership, European infrastructure
Generic agents don't understand industry like microbrains does. Built on different foundation models trained on and with industrial data, and connected natively to SAP, agents don't just read documents, they extract, validate, and write results straight into your material master, quality record, or sales order.
High-accuracy OCR for industrial documents
Certified SAP partner and native SAP write-back
Templates made for the Industry
Experts available at any time
No credit card required. No 14-day countdown. Start free and stay free until you need more.
