No request left unread. Microbrains reads every customer request from mailbox, portal and phone, matches it to your SAP data, and routes it to the right team with a pre-filled ticket, in SAP or the ticket system you already use.
Sovereign AI
Certified SAP Partner
Trained for the industry
Human in the loop
Runs on-prem or in EU data centres
What if you could solve your problems with just one solution?
Requests arrive through shared mailboxes, portals and phone calls, in mixed formats and languages. Somebody has to read each one, look up customer and order in SAP and forward it by hand. First responses are slow, and tickets land with the wrong team.
Microbrains monitors every inbound channel, extracts customer, order and intent, and matches them against SAP. It spots duplicates and open cases, classifies and prioritizes each request, creates a pre-filled ticket, routes it to the right team and confirms receipt to the customer.
Sensitive documents never leave your environment. Use Microbrains with you private cloud, on premise or offline.
Microbrains handles the routine work and highlights what needs attention. Final approval always stays with you.
Sovereign models, trained under democratic values. Your documents are never used for training.
Requests come in by email, through your customer portal or as call transcripts. Microbrains picks up every one of them, whatever the format or language.
The agent reads customer, order, product, batch or serial number, intent and urgency. It matches them to the customer, sales order, delivery and batch or equipment in SAP. Duplicates and open cases are linked instead of opened twice.
Each request is classified as an inquiry, complaint, technical service request or return, and prioritized. Safety-critical cases such as a potential product safety issue are escalated immediately.
Built for subject matter experts – not developers. Nobody knows your processes better than you. If you can describe a workflow, you can build it! Rest assured, our experts are available at any time.
Run Microbrains on your own infrastructure or in a European cloud: on-prem, private cloud, or fully air-gapped. Every agent action, decision, and system interaction is traced end to end, with a human in the loop wherever a decision carries real consequences. European-built, European-owned.
Powered by truly Sovereign European AI models.
Human-in-the-loop checkpoints and escalation paths
Full audit trail for every agent action
European ownership, European infrastructure
Generic agents don't understand industry like microbrains does. Built on different foundation models trained on and with industrial data, and connected natively to SAP, agents don't just read documents, they extract, validate, and write results straight into your material master, quality record, or sales order.
High-accuracy OCR for industrial documents
Certified SAP partner and native SAP write-back
Templates made for the Industry
Experts available at any time
No credit card required. No 14-day countdown. Start free and stay free until you need more.
No problem — co-innovation is the key! Help us to improve microbrains and let us help you automate your business processes.
Co-innovation workshops and processes to gain an understanding of your industry's needs.
Development of AI-powered automation processes specifically tailored to your needs.
Creation of templates and agents that help to increase the effectiveness of your expert area.
