Automate Technical Service Requests

Diagnose before you dispatch. Microbrains identifies the machine by serial number, pulls warranty and service history from SAP, suggests the likely fix and creates the service order when a visit is needed.

Sovereign AI

Certified SAP Partner

Trained for the industry

Human in the loop

Runs on-prem or in EU data centres

What changes with Microbrains?

What if you could solve your problems with just one solution?

Problem

When a machine goes down, every hour costs your customer money. Service engineers first search manuals, service history and warranty terms before they can even start the diagnosis. Site visits that weren't needed drive up your cost.

Solution with Microbrains

Microbrains identifies the equipment by serial number and pulls installed base, service history and warranty or contract status from SAP. It suggests likely causes, fixes and spare parts from manuals and past service reports. When the issue can't be solved remotely, it creates the SAP service order with a technician briefing.

Your most sensitive documents need the most secure AI.

European Cloud or Self-Hosted

Sensitive documents never leave your environment. Use Microbrains with you private cloud, on premise or offline.

Human in the Loop

Microbrains handles the routine work and highlights what needs attention. Final approval always stays with you.

Sovereign by design

Sovereign models, trained under democratic values. Your documents are never used for training.

How it works

#1

Identify

Microbrains reads the serial number from the request and finds the machine in your SAP installed base. Its warranty, service contract and SLA are pulled at the same time.

#2

Research

The agent gathers service history, manuals and known issues for that machine type, so the context is ready before anyone opens a file.

#3

Diagnose

Based on the symptoms and past service reports, Microbrains suggests the likely cause, the fix and the spare parts needed. If the issue can be solved remotely, your engineer reviews the solution guide before it goes to the customer.

#4

Dispatch

If a visit is needed, the agent creates the SAP service order and a technician briefing with history, diagnosis and parts. The customer gets an ETA.

Why teams pick Microbrains

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Initial Setup
Time to Automation
Usability
Sovereignity
Data Residency
Human in the Loop
Data Extraction
SAP Connection
Templates
Microbrains
Prebuilt per industry and business unit
Template-based capture tools
Developers needed
Depends on developer capacities
Low-code / coding knowledge required
Non-sovereign general-purpose Model
Intransparent provider clouds
Configuration needed
General-purpose model
Connector and mapping
Generic templates
General automation platforms
Developers needed
Depends on developer capacities
Chat-only interface, no visual canvas
Non-sovereign general-purpose Model
Intransparent provider clouds
Manual build needed
General-purpose model
No, needs custom API
No templates
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Built for subject matter experts – not developers. Nobody knows your processes better than you. If you can describe a workflow, you can build it! Rest assured, our experts are available at any time.

SOVEREIGNTY & SECURITY

Your AI. Your data. Your infrastructure.

Run Microbrains on your own infrastructure or in a European cloud: on-prem, private cloud, or fully air-gapped. Every agent action, decision, and system interaction is traced end to end, with a human in the loop wherever a decision carries real consequences. European-built, European-owned.

Powered by truly Sovereign European AI models.

Human-in-the-loop checkpoints and escalation paths

Full audit trail for every agent action

European ownership, European infrastructure

INDUSTRY FOCUS

Designed for the way industry actually works.

Generic agents don't understand industry like microbrains does. Built on different foundation models trained on and with industrial data, and connected natively to SAP, agents don't just read documents, they extract, validate, and write results straight into your material master, quality record, or sales order.

High-accuracy OCR for industrial documents

Certified SAP partner and native SAP write-back

Templates made for the Industry

Experts available at any time

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Hours of manual work, done in seconds – so your specialists spend their time on the important things, not the paperwork.

200+ INtegrations

Built for the systems you already run

Zendesk
Slack
Google Drive
AWS
SAP
Excel
Dropbox
Azure
X / Twitter
Shopify
Outlook
Salesforce
Google Drive
Google Cloud
AWS
X / Twitter
Shopify
Outlook
Salesforce
Google Drive
SAP
Google Cloud
AWS
Zendesk
Slack
Outlook
Sharepoint
SAP
Excel
Hubspot
Dropbox
AWS
Azure
SAP
Excel
AWS
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No credit card required. No 14-day countdown. Start free and stay free until you need more.

Co-innovation
Rethink your industry with us

Can't find your industry, department or use cases here on microbrains?

No problem — co-innovation is the key! Help us to improve microbrains and let us help you automate your business processes.

Understand

Co-innovation workshops and processes to gain an understanding of your industry's needs.

Define

Development of AI-powered automation processes specifically tailored to your needs.

Develop

Creation of templates and agents that help to increase the effectiveness of your expert area.