Automate Customer Complaint & CAPA Management

Audit-ready from the first email. Microbrains creates the QM notification in SAP, builds the batch traceability dossier and drafts the 8D, so no CAPA deadline slips.

Sovereign AI

Certified SAP Partner

Trained for the industry

Human in the loop

Runs on-prem or in EU data centres

What changes with Microbrains?

What if you could solve your problems with just one solution?

Problem

Quality complaints need full batch traceability, audit-ready documentation for ISO 9001 or IFS/BRC, and on-time CAPA follow-up. Quality teams collect batch records, certificates and delivery data by hand across SAP and DMS, and deadlines slip.

Solution with Microbrains

Microbrains creates a pre-filled QM notification in SAP and builds the traceability dossier: batch where-used, affected deliveries, CoA and batch records. It suggests a defect code and root cause from similar past cases, drafts the 8D and tracks every CAPA deadline.

Your most sensitive documents need the most secure AI.

European Cloud or Self-Hosted

Sensitive documents never leave your environment. Use Microbrains with you private cloud, on premise or offline.

Human in the Loop

Microbrains handles the routine work and highlights what needs attention. Final approval always stays with you.

Sovereign by design

Sovereign models, trained under democratic values. Your documents are never used for training.

How it works

#1

Record

Complaints from your complaints inbox or from service triage become a pre-filled QM notification in SAP. Customer, product, batch and defect description are already in place.

#2

Trace

Microbrains runs a batch where-used analysis and finds every affected delivery and customer. It links the CoA, batch records, photos and DMS files to the notification.

#3

Analyze

Based on similar past cases, the agent suggests a defect code and root-cause category. Your quality team decides whether the complaint is justified and whether a CAPA is required.

#4

Act

Microbrains drafts the 8D, assigns actions and deadlines, and prepares the interim and final report for the customer. Everything is stored in SAP QM and your DMS, and reminders go out before deadlines slip.

Why teams pick Microbrains

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Initial Setup
Time to Automation
Usability
Sovereignity
Data Residency
Human in the Loop
Data Extraction
SAP Connection
Templates
Microbrains
Prebuilt per industry and business unit
Template-based capture tools
Developers needed
Depends on developer capacities
Low-code / coding knowledge required
Non-sovereign general-purpose Model
Intransparent provider clouds
Configuration needed
General-purpose model
Connector and mapping
Generic templates
General automation platforms
Developers needed
Depends on developer capacities
Chat-only interface, no visual canvas
Non-sovereign general-purpose Model
Intransparent provider clouds
Manual build needed
General-purpose model
No, needs custom API
No templates
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Built for subject matter experts – not developers. Nobody knows your processes better than you. If you can describe a workflow, you can build it! Rest assured, our experts are available at any time.

SOVEREIGNTY & SECURITY

Your AI. Your data. Your infrastructure.

Run Microbrains on your own infrastructure or in a European cloud: on-prem, private cloud, or fully air-gapped. Every agent action, decision, and system interaction is traced end to end, with a human in the loop wherever a decision carries real consequences. European-built, European-owned.

Powered by truly Sovereign European AI models.

Human-in-the-loop checkpoints and escalation paths

Full audit trail for every agent action

European ownership, European infrastructure

INDUSTRY FOCUS

Designed for the way industry actually works.

Generic agents don't understand industry like microbrains does. Built on different foundation models trained on and with industrial data, and connected natively to SAP, agents don't just read documents, they extract, validate, and write results straight into your material master, quality record, or sales order.

High-accuracy OCR for industrial documents

Certified SAP partner and native SAP write-back

Templates made for the Industry

Experts available at any time

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Hours of manual work, done in seconds – so your specialists spend their time on the important things, not the paperwork.

200+ INtegrations

Built for the systems you already run

Zendesk
Slack
Google Drive
AWS
SAP
Excel
Dropbox
Azure
X / Twitter
Shopify
Outlook
Salesforce
Google Drive
Google Cloud
AWS
X / Twitter
Shopify
Outlook
Salesforce
Google Drive
SAP
Google Cloud
AWS
Zendesk
Slack
Outlook
Sharepoint
SAP
Excel
Hubspot
Dropbox
AWS
Azure
SAP
Excel
AWS
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No credit card required. No 14-day countdown. Start free and stay free until you need more.

Co-innovation
Rethink your industry with us

Can't find your industry, department or use cases here on microbrains?

No problem — co-innovation is the key! Help us to improve microbrains and let us help you automate your business processes.

Understand

Co-innovation workshops and processes to gain an understanding of your industry's needs.

Define

Development of AI-powered automation processes specifically tailored to your needs.

Develop

Creation of templates and agents that help to increase the effectiveness of your expert area.